ABOUT THE COVER

 The Standard Scorecard will help the company
operate like a finely tuned sports car as we
proceed down the road toward industry
leadership, said Gregg Harrod, assistant
vice president of Strategic Initiatives. Gregg
drove the development of the performance-
 management tool, which is designed to help us
enhance problem-solving and decision-making.

Article: Philippa Courtney

Photo: Mark Goldstein